REFUND AND RETURNS POLICY
General
This refund policy applies to trainings, events (rallies, rides etc), goods and other that can be bought on this website (untamed.hr).
Training(s) and Events Entry Fees
Registrant is any person, team or third part whom successfully booked training or event organized by Sport Club UNTAMED.
Goods
To be eligible for a return, item must be unused and in the same condition as received. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable software products
- Intellectual goods
- Consultation
To complete the return, we require a receipt or proof of purchase.
Purchase sent back to the manufacturer will not be accepted.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once the return is received and inspected, we will send an email to notify the sender that we have received the returned item. We will also notify the sender of the approval or rejection of the refund.
If approved, the refund will be processed, and a credit will automatically be applied to purchaser’s credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If the refund isn’t received yet, purchaser should first check his bank account again.
Then contact the credit card company, it may take some time before the refund is officially posted.
Next contact the bank. There is often some processing time before a refund is posted.
If all of this is done and refund have not received yet, purchaser should contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping returns
To return the product, purchaser should mail the product to our physical address.
Purchaser will be responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable. The cost of return shipping will be deducted from the refund.
Depending on where purchaser live, the time it may take for the exchanged product to reach the purchaser may vary.
Trackable shipping service is strongly recommended. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.