Untamed j.d.o.o. Refund and Returns Policy
Welcome to Untamed j.d.o.o. We are committed to delivering exceptional experiences and quality merchandise. Below is our detailed refund and returns policy for our services and products.
Rally Raid and Training Registrations
We have a structured policy to ensure fairness while covering event preparation costs. Please read the terms carefully:
- Full Refund (100%): Available if the cancellation is made within 15 days of the registration date.
- Partial Refund (up to 80%): Available if the cancellation is requested more than 60 days before the rally or training date.
- 50% Refund: Available if the cancellation is made between 60 and 30 days before the event.
- No Refund: Cancellations made less than 30 days before the rally or training are not eligible for a refund.
Proof of Cancellation: To qualify for a refund, you must provide valid documentation, such as photographs, medical records, or other evidence showing you are forced to withdraw.
How to Request a Refund: Please contact our support team at [insert contact details] with your registration details and any supporting documentation.
Merchandise Returns and Refunds
Our policy for merchandise returns lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Eligibility: Items must be unused, in the same condition as when received, and in the original packaging. Certain goods are exempt from returns, including:
Non-returnable items: Gift cards, downloadable software products, and some health or personal care items.
Exclusions: Perishable goods, hazardous materials, and flammable liquids or gases.
Partial Refunds: Applicable in specific situations, such as:
Books with obvious signs of use.
Opened CDs, DVDs, software, or similar items.
Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.
Refunds
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a specified number of days.
Late or Missing Refunds:
- Check your bank account again.
- Contact your credit card company; processing times vary.
- Reach out to your bank, as there may be additional delays.
- If you have done all of this and still have not received your refund, contact us at [email protected]
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. To exchange an item for the same one, email us at [insert email] and send your item to: [insert physical address].
Gifts
If your item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value. Once the returned item is received, we will mail you a gift certificate. If the item was not marked as a gift or if the gift giver shipped it to themselves to give to you later, we will refund the gift giver.
Shipping Returns
To return your product, mail it to: [insert physical address]. You are responsible for paying return shipping costs. Shipping costs are non-refundable, and if you receive a refund, the return shipping cost will be deducted.
For Expensive Items: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Need Help?
Contact us at [insert email] for questions related to refunds and returns.
This policy ensures clarity and fairness, helping us provide the best service to our customers.